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Terms and Conditions

GENERAL TERMS & CONDITIONS

1. INTRODUCTION

  1. Carefully read this agreement before using this website and/or application (hereinafter referred to as “Platform”). By continuing accessing the Platform, you agree to be bound by all of the terms and conditions as set out in this Agreement.
  2. The Company reserves the right to revise, update, amend and/or modify these terms and conditions, guidelines, policies, rules and regulations from time to time. Any changes to the foregoing shall become operative upon their publication on the Platform and you shall be deemed to be aware of and have accepted any changes made if you continue to access the Platform thereafter. We encourage you to read this Agreement during every access of the Platform to ensure you fully comprehend the terms and conditions governing its usage. Any other agreement(s) you may have with the Company for other services shall not, in any manner whatsoever be affected by this Agreement. If you do not agree to these terms and conditions, do not access and/or use the Platform and/or Services.
  3. If you are under the age of 18 or the legal age for giving consent hereunder pursuant to the applicable laws in your country (hereinafter referred to as the “legal age”), you must get permission from a parent or legal guardian to set up an account in the Platform and that your parent or legal guardian must agree to the terms and conditions of this Agreement. If you do not know whether you have reached the legal age, or do not understand this section, please do not create an account until you have asked your parent or legal guardian for help. If you are the parent or legal guardian of a minor who is creating an account, you must accept the terms of this agreement on the minor’s behalf and you shall be responsible for all use of the account for this Platform and/or Services, whether such account is currently open or created later.

2. DEFINITIONS

  1. “Boonuu” refers to PET HUB MOBILE SERVICES (Business Number: AS0463778-H).
  2. “Intellectual Property” shall include, without limitation, any inventions, technological innovations, discoveries, designs, formulas, know-how, processes, business methods, patents, trademarks, service marks, copyrights, computer software, ideas, creations, writings, lectures, illustrations, photographs, motion pictures, scientific and mathematical models, improvements to all such property, and all recorded material defining, describing, or illustrating all such property, whether in hard copy or electronic form that are subject to Provision 11 hereinbelow.
  3. “Partner(s)” means the independent third parties who provide the relevant Services to the User(s) through the Services and/or Platform, including but not limited to driver-partners, delivery-partners, merchant-partners and any other relevant goods and services providers.
  4. “Platform” refers to the Website, Application, Software and any other platform, portal or website which Boonuu owns, operates, maintains or otherwise makes available to the Users and/or Partners for the purposes of or in connection with the Services and/or Platform.
  5. “Services” refers to the list of services and/or products offered and made available by the Partner(s) in this Platform, as defined under Provision 3.2 hereinbelow.
  6. “User(s)” refers to end user who accesses or uses the Platform to search for and obtain the Services
  7. “You” refers to the Partner(s) and/or the User(s), whichever applicable.

3. SERVICES

  1. Boonuu is a technology development company which provides a platform for user(s) to obtain or procure goods and/or services provided by partner(s) or us. Where the goods and/or services are provided, supplied, produced and/or offered by partner(s), Boonuu shall merely serve as an intermediary to link the user(s) with such partner(s) and shall not be responsible for any acts and/or omissions of any partner(s). Such partner(s) shall bear all liability in relation to such goods and/or services. The partner(s) shall not hold and/or represent themselves to any user(s) in this Platform to be an agent, employee, staff, servant and/or authorised representative of Boonuu and the Services provided by the partner(s) shall not be deemed to be provided by Boonuu.
  2. The Platform aims to provide supports to the user(s) of this Platform in accessing the following goods and/or services (hereinafter referred to as “Services”):
    • Pet essentials, supplies, toys, fashion & accessories
    • Pet supplies delivery services
    • Pet boarding services
    • Pet grooming services
    • Pet transportation services
    • Pet insurance
    • Pet training services and centres
    • Veterinary appointment and consultation
    • Pet memorial services
    • Sale of pets
    • Pet walking services
    • Any such other goods and/or services which Boonuu make make available from time to time
  3. You are solely responsible to make your own evaluation of any information, linked pages, features, date, text, images, photographs, graphics, music, videos (including live stream), tags, comments, messages or any other materials made available in this Platform (hereinafter referred to as “Content”). Boonuu do not give any warranties and/or representations (either express or implied) with regards to the accuracy, consistency, timeliness, reliability, quality or completeness of the Content.

4. REPRESENTATIONS, WARRANTIES AND UNDERTAKINGS

  1. You agree and undertake to access and/or use the Platform and/or Services solely for lawful and appropriate purposes. You shall not use the Service for any illegal, abusive, or unauthorised purpose(s) including but not limited to the following:
    • Harm, abuse, harass, stalk, threaten, or otherwise violate the rights of other user(s) on the Platform;
    • Transmit and/or post any content that is unlawful, defamatory, abusive, harassing, threatening, or otherwise objectionable;
    • Impersonate any person and/or entity or to falsely misrepresent your affiliation with any person and/or entity;
    • Attempt to gain unauthorised access, interfere with and/or disrupt the operation of computer system(s), server(s) and/or network(s) connected to this Platform.
    • Post, promote, distribute and/or transmit through the Platform and/or Services any prohibited materials;
    • Use and/or upload, in any way, any software, system and/or material that contains, or which you have reasons to suspect that contains viruses, damaging components, malicious code or harmful components which may impair or corrupt the Platform’s data or damage or interfere with the operation of another user’s computer or mobile device or the Platform and/or services;
    • Use the Platform and/or Services other than in conformance with the acceptable use policies of any connect computer networks, any applicable network standards and any other applicable laws.
  2. You must create an account in order to have full access to the features, goods and/or services in this Platform.
  3. You acknowledge and agree that only one (1) account can be registered on one device, except as otherwise permitted by Boonuu.
    • For the purposes of this Clause, a permitted device shall be one that is deemed to be a “trusted device” based on the security criteria which shall be determined by Boonuu at its sole and absolute discretion from time to time.
    • If you request to create an account in this Platform, a Username and Password may either be:(i) Determined and issued to you by Boonuu; or(ii) Provided by you and accepted by us in our sole and absolute discretion.
  4. You agree to provide accurate, current, and complete information for the purpose of registration of account in this Platform.
    • Boonuu may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the Username and/or Password without giving any reason or prior notice and shall not be liable or responsible for any Losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation.
  5. You are responsible to maintain the confidentiality of your account and password and for restricting access to your device.
  6. You shall not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity.
  7. You are to notify Boonuu immediately if you have knowledge that or have reason for suspecting that the confidentiality of the Username and/or Password has been compromised or if there has been any unauthorised use of the Username and/or Password or if your Personal Data requires updating.
  8. You are solely responsible for the Content you upload, share and/or distribute in this Platform. Boonuu reserves the right to remove any Content which violates the terms and conditions set forth herein and/or deemed inappropriate by Boonuu at our sole and absolute discretion.
  9. You agree to comply with and adhere to all applicable laws and regulations while utilising the Platform. Your violation of (a) such applicable laws and regulations (b) any of the terms and conditions (c) any rights of any third party will result in immediate suspension or termination of your account without notice. Boonuu shall not be required to compensate and/or indemnify you for any such suspension or termination.
  10. You are aware that when requesting Services by SMS or by using the Service or accessing the Platform, standard telecommunication charges will apply.
  11. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Boonuu and any other third party as a result of your breach or violation of this Agreement or any applicable governing law, rules and regulations.
  12. Any documentation required to be submitted to Boonuu, shall be submitted in accordance with the requirement stipulated by Boonuu. In the event, documents submitted is found to be fake, tempered with, modified without authority and/or not valid, Boonuu shall not be liable for any such submission of documents by you to any relevant authorities and you shall be wholly liable for such submission. Further, Boonuu shall without further notice to you, shall penalise, ban and/ or suspend your account.

5. COMPATIBILITY

Boonuu does not warrant that the Application, Platform and System will be compatible and interoperable with all version of mobile devices, routers, browsers, hardware, software and/or equipment. Boonuu shall not be responsible and liable to you for any losses or damage caused and/or arising from any compatibility or interoperability issues.

6. LICENSE, GRANT AND RESTRICTIONS

Boonuu hereby grants you a revocable, personal, limited, non-exclusive and non-transferrable license to use and access the Platform and/or Services for your personal and non-commercial use only subject to your compliance with the terms and conditions of this Agreement. Save and except as expressly set forth herein, Boonuu shall reserve its rights.

7. PAYMENTS

All payment shall be in Malaysian Ringgit Curreny and / or Singapore dollars.

8. CANCELLATIONS

  1. You may cancel your request, order, transaction, purchase, booking and/or reservation made on the Platform and/or of the Services within twenty-four (24) hours after the foregoing is made.
  2. The refund process will take up to seven (7) to ten (10) working days and its time frame will vary depending on the payment method used.
  3. Boonuu reserves its right to cancel any request, order, transaction, purchase, booking and/or reservation made by the User(s) on the Platform and/or of the Services at its sole discretion and without limitation where it deems the foregoing as fraudulent or suspects the same to be fraudulent, in breach of the Agreement and/or in violation of any existing law and regulation.

9. RATINGS AND REVIEWS

  1. Both the Partner(s) and the User(s) of this Platform are allowed to leave ratings, reviews and/or comments for each other in respect of the Services rendered and/or Products sold and delivered through the Platform.
  2. Ratings, reviews and/or comments by either the Partner(s) or the User(s) are subject to evaluation by Boonuu and Boonuu reserves its rights to remove the foregoing and/or suspend your access to the Platform without giving prior notice and shall not be liable or responsible for any losses suffered as a result of such removal and/or suspension.

10. INTERACTIONS & COMPLAINTS

  1. Both the Partner(s) and the User(s) of this Platform are allowed to leave ratings, reviews and/or comments for each other in respect of the Services rendered and/or Products sold and delivered through the Platform.
  2. Ratings, reviews and/or comments by either the Partner(s) or the User(s) are subject to evaluation by Boonuu and Boonuu reserves its rights to remove the foregoing and/or suspend your access to the Platform without giving prior notice and shall not be liable or responsible for any losses suffered as a result of such removal and/or suspension.

11. INTELLECTUAL PROPERTY

  1. Boonuu, its licensors and/or the Partner(s) on the Platform shall retain all rights, title and ownership of its own Intellectual Property in and to the Platform. Boonuu reserves its rights to enforce its Intellectual Property under the applicable governing law, rules and regulations.
  2. You are only permitted to download, print and/or utilise the Content on the Platform or any part of it solely for your personal and non-commercial use provided that Boonuu and/or the respective copyright owners shall retain all copyright and other proprietary notices contained in the Content. Any modification, alteration and/or editing on the foregoing by you are strictly prohibited.
  3. The Terms & Conditions herein shall not be construed as granting, selling and/or convey to you any rights of ownership in or related to the Service, the Platform, or any intellectual property rights, copyrights and trademarks on this Platform owned by Boonuu or any other applicable owner(s) of such rights.

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